Shipping policy
Shipping Policy
We offer free shipping on every order.
Order Processing
After your order is placed, it will be processed and prepared for shipment by our fulfillment partner. Processing times may vary depending on order volume and product availability.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Times
Oxistride works with international fulfillment partners to deliver orders worldwide. Because some orders may be shipped from overseas fulfillment centers, delivery times can vary depending on your location, customs processing, and the local delivery carrier.
We do our best to ship every order as quickly as possible, but we cannot guarantee an exact delivery date once the package is in transit.
Tracking Information
Tracking information may take a few business days to update after your order has been shipped. If your tracking does not update immediately, this does not always mean the package is lost.
Please allow some time for the carrier system to refresh.
Delays
International shipments may sometimes be delayed due to customs, carrier workload, weather, holidays, or local delivery issues.
If your order is delayed for an extended period, please contact us and we will help investigate the shipment with our shipping partner.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at:
Please include your order number, tracking number, and photos if the product or packaging arrived damaged.
If the package is confirmed as lost or the product arrives damaged, we will review the case and help arrange a suitable solution, which may include sending a replacement.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice an address mistake, contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the shipping address.