We want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will do our best to help.

For hygiene and safety reasons, we are unable to accept returns on Oxistride products once they have been used, opened, or removed from their original sealed packaging.

To be eligible for a return, the item must be:

• unused
• unopened
• in its original packaging
• in the same condition as received

If your item meets these conditions, please contact us within 14 days of receiving your order.

Damaged or Faulty Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Once reviewed, we will offer a suitable solution, such as a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

• used mouthpieces
• opened hygiene accessories
• products showing signs of use
• items returned without original packaging
• products damaged due to improper use or cleaning

Refunds

Once your return is received and inspected, we will notify you if the refund has been approved. If approved, the refund will be processed back to your original payment method.

Please note that shipping costs are non-refundable unless the item arrived damaged, faulty, or incorrect.

We want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will do our best to help.

For hygiene and safety reasons, we are unable to accept returns on Oxistride products once they have been used, opened, or removed from their original sealed packaging.

To be eligible for a return, the item must be:

• unused
• unopened
• in its original packaging
• in the same condition as received

If your item meets these conditions, please contact us within 14 days of receiving your order.

Damaged or Faulty Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

Once reviewed, we will offer a suitable solution, such as a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

• used mouthpieces
• opened hygiene accessories
• products showing signs of use
• items returned without original packaging
• products damaged due to improper use or cleaning

Refunds

Once your return is received and inspected, we will notify you if the refund has been approved. If approved, the refund will be processed back to your original payment method.

Please note that shipping costs are non-refundable unless the item arrived damaged, faulty, or incorrect.

Digital Products and Ebooks

Due to the digital nature of ebooks and downloadable materials, all digital product sales are final once the file, download link, or access has been delivered.

We are unable to accept returns, cancellations, or refunds for ebooks or digital training materials after access has been provided, as these products cannot be physically returned.

If you experience a technical issue with your download, file access, or digital product delivery, please contact us at:

info@oxistride.com

Please include your order number and a description of the issue. We will do our best to help you access your purchased digital product.

If a digital product was purchased by mistake and has not yet been downloaded or accessed, you may contact us and we will review the request on a case-by-case basis.

Digital products are for personal use only and may not be copied, shared, resold, distributed, or uploaded elsewhere without written permission from Oxistride.